Refund policy

Returns & Exchanges

Due to the nature of our products, all squishy items are final sale and cannot be returned or exchanged.

For eligible non-squishy items, returns must be requested within 7 days of delivery. Items must be unused and in original condition.

If your order arrives damaged, defective, or incorrect, please contact us immediately so we can make it right.

Please include:

We recommend contacting us within 48 hours of delivery for the fastest resolution.

The following items are non-returnable:

At BHG Co., we work hard to process and prepare orders as quickly as possible.

If you need to cancel an order, please contact us as soon as possible. Cancellation requests are not guaranteed and are subject to approval.

10% Cancellation Fee: All approved order cancellations are subject to a 10% processing and handling fee, deducted from the total refund.
Orders Already Pulled or Packed: Orders that have already been pulled or packed may still be eligible for cancellation at our discretion, provided they have not shipped.
Shipped Orders: Once an order has shipped, it cannot be canceled.
Pre-Orders: All pre-order sales are final and cannot be canceled or refunded.

By placing an order with BHG Co., you acknowledge and agree to our cancellation policy.

Thank you for understanding and supporting our small family-owned business!

Pre-order items are final sale and cannot be canceled or refunded.

Customers are responsible for return shipping costs unless the error was made by BHG Co.

For any questions or concerns regarding your order, please reach out to our customer support team and we’ll be happy to help.

Thank you for supporting BHG Co.!